Terms of sale

1. Scope

ESPRESSO CAFÉ® and ESPRESSO ITALIANO® are registered trademarks of ESPRESSO CAFÉ SA, Rue Le-Corbusier 5, 1208 Geneva, Switzerland (hereinafter "ESPRESSO CAFÉ SA").

All orders placed in the online shop are governed by these general terms and conditions of sale (terms of sale), to the exclusion of any other terms. By placing an order, you confirm that you have read, understood and accepted these terms of sale.

ESPRESSO CAFÉ SA may amend these terms of sale at any time by publishing a new version on the website. The version in force at the time of your order applies.

2. Customer account

You can order with or without a customer account. If you create an account, you agree to provide accurate and complete information and to keep it up to date. You log in to your account with a code sent to your email address: you are responsible for keeping access to your mailbox confidential. ESPRESSO CAFÉ SA cannot be held liable for any misuse of your account by a third party.

3. Orders

By placing an order, you agree to purchase the selected products under these terms of sale. Products are offered while stocks last.

4. Order confirmation

The sales contract is concluded when you receive the order confirmation email sent by ESPRESSO CAFÉ SA.

ESPRESSO CAFÉ SA reserves the right to refuse or cancel an order, in particular in the event of unpaid invoices, suspected fraud, an obvious pricing error or an unavailable product. In that case, any amount paid is refunded in full.

5. Prices

All prices are in Swiss francs (CHF), VAT included, excluding shipping costs. Shipping costs are shown in the cart and at checkout, before the order is confirmed.

ESPRESSO CAFÉ SA may change its prices and offers at any time. The price shown at the time of the order applies. ESPRESSO CAFÉ SA reserves the right to cancel an order containing an obvious display or calculation error.

6. Payment

Payment is made online, securely, when you place your order, by:

• credit or debit card (Visa, Mastercard, American Express);
• TWINT;
• Apple Pay, Google Pay and Shop Pay.

Orders are only shipped once payment has been confirmed.

7. Delivery and shipping costs

We deliver to Switzerland and Liechtenstein. Orders are prepared by PRO Entreprise Sociale Privée in Geneva and delivered by Swiss Post.

Shipping costs

• Orders up to CHF 64.99: CHF 15.–
• Orders from CHF 65.– to CHF 99.99: CHF 10.–
• Orders from CHF 100.–: free delivery

The amount is based on the order total, panettoni included. Panettoni are shipped separately, in early December, with a fixed fee of CHF 10.– per order.

Showroom pickup (free)

You can collect your order free of charge at our showroom, Rue Le-Corbusier 5, 1208 Geneva, by appointment only, Monday to Friday from 9 am to 5 pm. We will email you as soon as your order is ready; you then book your appointment by replying to that email or by calling +41 22 347 42 03. Coffee is usually ready within 1 to 2 working days; panettoni can be collected from 1 December 2026.

8. Delivery times

Coffee and accessory orders are delivered within 3 to 5 working days of payment confirmation, subject to availability. You will receive an email with the tracking number as soon as your parcel is shipped.

These times are indicative. ESPRESSO CAFÉ SA cannot be held liable for delays attributable to Swiss Post or to circumstances beyond its control. For any question about a parcel in transit, you can contact Swiss Post customer service with your tracking number, or write to us.

9. Panettone pre-orders

Panettoni are seasonal artisan products sold on pre-order.

• The expected delivery date is shown on the product page (early December 2026).
• If your order contains both coffee and panettoni, they are shipped separately: the coffee within the times set out in section 8, the panettoni on the scheduled date.
• A confirmed pre-order cannot be cancelled.
• As panettoni are fresh foods with a limited shelf life, they can be neither returned nor exchanged once shipped, except in the case set out in section 11.

10. Delivery and billing address

Orders are delivered to the address given when ordering. The delivery address may differ from the billing address. If a parcel is returned to us because it was not collected, we will contact you to ship it again; the reshipping costs are at your expense.

11. Checking goods and complaints

Please check your parcel on receipt. If a product is damaged, missing or does not match your order, let us know within 7 days of delivery at ciao@espressocafe.ch, with your order number and a photo. We will then replace the product or refund you, shipping costs included.

The risk of loss or damage passes to you when the parcel is handed over.

12. Returns

You may return an item you are not satisfied with within 14 days of receipt, provided it is unopened, unused and in its original packaging. Please email us first at ciao@espressocafe.ch with your order number: we will give you the return address.

For hygiene and freshness reasons, opened coffee and panettoni cannot be returned (see section 9).

Once we have received and checked the return, we refund the price of the item to the payment method used within 30 days. Return costs are at your expense, unless we made an error.

13. Contact

For further information: admin@espressocafe.ch · +41 22 347 42 03
ESPRESSO CAFÉ SA, Rue Le-Corbusier 5, 1208 Geneva, Switzerland.

14. Use of the website

The website and its content are intended for personal use. Any use for commercial, editorial or advertising purposes is prohibited without our prior written consent.

15. Limitation of liability

We do our utmost to provide the best possible service but cannot guarantee that the website will be free of interruptions or errors. Product photos and descriptions are for information only and are not contractually binding.

To the extent permitted by law, ESPRESSO CAFÉ SA disclaims all liability for indirect or consequential damage arising from the use of the website or the products. Liability for wilful misconduct or gross negligence remains reserved.

16. Personal data protection

Your personal data is treated confidentially and used only to process your orders, answer your requests and, if you have consented, inform you about our news. For more details, please see our privacy policy. You can request access to, correction of or deletion of your data at any time at ciao@espressocafe.ch.

17. Force majeure

ESPRESSO CAFÉ SA cannot be held liable for delays or failure to deliver due to circumstances beyond its control (strikes, natural disasters, pandemics, transport disruption, etc.). It will then fulfil its obligations as soon as possible and may allocate available stock fairly among its customers.

18. Governing law and jurisdiction

These terms of sale and all sales concluded on the website are governed by Swiss law. The place of jurisdiction is Geneva, Switzerland, subject to the mandatory jurisdictions provided by law for consumers.

Version of 30 September 2026. In the event of any discrepancy, the French version prevails.