FAQ
Need help?
frequently asked questions
Please find below the most frequently asked questions. We hope to be able to help you with an immediate answer to your question. If you do not find the answer, please do not hesitate to contact us by email or phone.
THE PRODUCT
Thanks to vacuum packaging, you can store your closed Espresso Italiano coffee for 18 months without any loss of aroma. Once opened, it is recommended to keep coffee beans or ground coffee away from light, in a cool place (e.g., in the refrigerator), and in an airtight container. This is because the aroma is lost very quickly upon contact with oxygen.
The main difference between coffee pods and coffee capsules is that coffee pods have paper packaging, while coffee capsules have aluminum or plastic packaging.
Yes, Espresso Italiano offers four coffee blends for Nespresso machine lovers.
The capsules are compatible with Nespresso® domestic coffee machines, models Citiz, Lattissima, Pixie, and Essenza
Our capsules are hermetically sealed for optimal preservation of the coffee's aromas. We guarantee freshness for consumption up to 12 months after the production date. However, this is not an expiration date, as coffee is not a perishable good. It indicates the recommended date for optimal results in the cup.
MY ACCOUNT
to change your e-mail address:
Click on "Please log in to your account" and enter your credentials (your old e-mail address and your password).
Then click on the arrow next to your name and select "My personal information".
You can then change your e-mail address as well as your password.
The password entered is incorrect. To change it, simply:
Click on "Forgot password?".
Enter the email address used to place your orders.
You will receive a message at the email address you provided asking you to click on a link to set a new password.
MY ORDERS
Order the QR code via this link: tbc
-Scan the QR code and wait to be recognized.
-Enter the postal code (if the postal code is not recognized, place the order via a different sales channel)
-Place the order for Espresso Italiano products
-Confirm and pay with TWINT
To meet our delivery deadlines, online orders are automatically processed by our system and immediately transmitted to our Logistics Center. If you wish to cancel or modify your order, we ask that you contact us as soon as possible by phone at: +41 22 347 42 03
PASTRY DELIVERY ZONES
Carouge (1227)
Conches (1231)
Chênes-Bougeries (1224)
Chênes-Bourg (1225)
Geneva (1200-1209, 1211)
Grand-Lancy (1212)
Petit-Lancy/Onex (1213)
Thonex (1226)
Choulex (1244)
Collonge-Bellerive (1245)
Cologny (1223)
Grand-Saconnex (1218)
Jussy (1254)
Meinier (1252)
Plan-les-Ouates (1228)
Presinge (1243)
Puplinge (1241)
Troinex (1256)
Vandoeuvres (1253)
Vernier (1214, 1219, 1220)
Veyrier (1255)
Vésenaz (1222)
Vessy (1234)
Contact us to arrange delivery or click-and-collect.