Privacy policy

PRIVACY AND COOKIE POLICY

Last updated: 21 October 2026

ESPRESSO ITALIANO® is a registered trademark of ESPRESSO CAFÉ SA, all rights reserved.

ESPRESSO CAFÉ SA
Rue Le-Corbusier 5
1208 Geneva
Switzerland

Website: https://www.espressocafe.ch

This policy describes the personal data we collect, the purposes and methods of processing, and the use of cookies and similar technologies on our online shop.

It is based on the Swiss Federal Act on Data Protection (FADP) and, for data subjects located in the European Economic Area (in particular Liechtenstein), on the General Data Protection Regulation (GDPR).

1. DATA CONTROLLER

The controller of the personal data collected on the website is:

ESPRESSO CAFÉ SA
Rue Le-Corbusier 5
1208 Geneva
Switzerland

Email: admin@espressocafe.ch
Phone: +41 (0)22 347 42 03

2. PERSONAL DATA COLLECTED

Depending on how you use the website, we may collect in particular the following data:

• first and last name;
• email address;
• phone number;
• billing and/or delivery address;
• country;
• company name, where applicable;
• information about your orders;
• notes and messages you send us;
• information related to your customer account, if you create one;
• IP address and technical information about your browser and device;
• data about your browsing on the website, in particular through cookies and similar technologies.

We limit collection to the data needed for the purposes described in this policy.

3. CONTACT FORMS AND ORDERS

When you use a contact form or place an order, the information you provide is used in particular to:

• answer your requests;
• process and follow up your orders;
• prepare and organise deliveries;
• provide after-sales service;
• communicate with you about your request or order.

Data is processed confidentially and is only shared with third parties when necessary to provide the requested service, when you have consented or when required by law.

4. CREATING AND MANAGING ACCOUNTS

You can order with or without a customer account. If you create an account, we keep the information needed to manage it (in particular your email address, your addresses and your order history). You sign in to your account with a one-time code sent to your email address.

Subject to applicable legal obligations, you may request access to, correction or deletion of your personal data.

5. NEWSLETTER AND MARKETING COMMUNICATIONS

You can choose to subscribe to our newsletter. Your email address is then stored in our Shopify shop and used to send you news, promotions, offers, tips and updates.

You can unsubscribe at any time using the link provided in each newsletter or by contacting us directly.

We will not send more than 4 marketing emails per month, except for exceptional communications related to an order, a contractual relationship or a legal obligation.

6. EMBEDDED CONTENT FROM THIRD-PARTY SERVICES

Some pages of the website may include content from third-party services, such as videos, images, maps, social media content or other elements.

When embedded content is loaded, the third-party service may process certain technical data, in particular your IP address and information about your browser or device. Depending on the service and your consent settings, cookies or similar technologies may also be used.

These services may process data in accordance with their own privacy and cookie policies.

7. COOKIES AND SIMILAR TECHNOLOGIES

7.1 What is a cookie?

A cookie is a small file stored on your computer, phone or other device when you visit a website.

Cookies make it possible, among other things, to recognise a browser, keep certain preferences, secure a session, remember a cart or measure the use of a website.

We may also use similar technologies, such as web beacons, pixels or local storage. In this policy, the term “cookies” refers, for simplicity, to all of these technologies.

7.2 Necessary, technical and functional cookies

Some cookies are essential for the website to work or allow us to provide a feature you have expressly requested. They may be used in particular to:

• ensure the technical operation of the website;
• maintain a user session;
• remember certain preferences;
• keep the products added to the cart;
• enable the checkout process;
• ensure the security of the website;
• manage certain language or navigation features.

These cookies may be set without prior consent when they are strictly necessary for the requested service or for the website to work.

7.3 Statistics and audience measurement cookies

We may use statistics cookies, in particular Shopify’s analytics tools and, where applicable, Google Analytics, to understand how visitors use our website and to improve its operation and content.

Where required by applicable regulations, these cookies are only activated after your consent has been obtained.

7.4 Marketing and tracking cookies

Marketing or tracking cookies may be used to measure the effectiveness of campaigns, understand interactions with certain content or, depending on the services used, build browsing profiles to personalise content or advertising.

In particular, we use the Meta Pixel (Meta Platforms Ireland Ltd.) and Google Ads conversion tracking (Google Ireland Ltd.) to measure the effectiveness of our advertising on Facebook, Instagram and Google and to show our ads to people who may be interested. These tools record certain actions on the website, for example pages viewed, adding to cart, starting checkout and purchasing. When you place an order, certain data may be sent to Meta and Google in encrypted (hashed) form, in particular your email address or phone number, in order to link the purchase to an ad. You can refuse these cookies in the consent banner and manage your ad preferences in your Facebook or Instagram account settings and at adssettings.google.com.

These cookies are only activated in accordance with your consent choices when consent is required by applicable regulations.

7.5 Social networks

Our website may include features or content from social networks, in particular Facebook, Instagram and WhatsApp.

Loading these features may result in technical data being transmitted to the provider concerned and, depending on your settings and consent, in cookies being set or tracking technologies being used.

The providers concerned may be located in Switzerland, in the European Economic Area or in other countries, in particular the United States. They may process data in accordance with their own privacy policies.

8. SERVICES AND COOKIES THAT MAY BE USED ON THE WEBSITE

Depending on the features actually enabled on the website, the following services may be used:

Service / technology	Main purpose	Category
Shopify	Shop, cart, orders, customer account, newsletter, shop statistics	Necessary / functional / statistics
Shop Pay, Apple Pay, Google Pay	Express payment	Necessary
Google Analytics	Statistics and audience measurement	Statistics
Google Fonts	Display of fonts	Depending on integration
Google reCAPTCHA	Security and protection against abuse	Necessary / security
Google Maps	Display of maps and location	Functional / third party
YouTube	Display of videos	Functional / marketing depending on configuration
Instagram, Facebook	Social content and features	Functional / marketing depending on configuration
Meta Pixel (Facebook, Instagram)	Measuring and delivering our ads	Marketing
Google Ads	Conversion measurement and delivering our ads	Marketing
WhatsApp	Contact and communication features	Functional / third party

The list above may change depending on the features, extensions and providers actually used on the website. The category of a cookie depends in particular on how the service is configured and on the consent mechanism in place.

9. MANAGING COOKIE CONSENT

Where required by applicable regulations (in particular for visitors located in the European Economic Area), a consent banner is displayed on your first visit and lets you choose the categories of cookies you accept. You can in particular:

• accept cookies that require consent;
• refuse non-necessary cookies;
• customise your preferences by category;
• change your choices later.

Cookies strictly necessary for the website to work may be set without consent where permitted by applicable regulations.

When you withdraw your consent, the cookies concerned are no longer used for new processing that requires consent. Cookies already stored on your device may, however, need to be deleted from your browser.

10. HOW TO DISABLE OR DELETE COOKIES

You can delete or block cookies in your browser settings, or set it to warn you when a cookie is stored or to refuse certain cookies.

Disabling certain cookies may, however, affect how the website works, in particular the cart, the checkout process or the customer account.

For detailed instructions, please consult the help section of the browser you use.

11. STATISTICS AND AUDIENCE MEASUREMENT

We use audience measurement tools to obtain statistical information on traffic and use of the website, for example: which pages are viewed, how visitors navigate the website, which features are used and how to improve performance and user experience.

Where these tools rely on cookies that require consent, they are activated in accordance with your choices.

12. PARTNERS AND SERVICE PROVIDERS

To run the website, manage orders, payments, deliveries, communications and certain technical features, we use external service providers, in particular:

• Shopify, for hosting and managing the shop, cart, orders, customer accounts and newsletter;
• Shopify Payments / Stripe, for processing card payments;
• TWINT, for TWINT payments;
• Shop Pay (Shopify), Apple Pay (Apple) and Google Pay (Google), when you choose one of these express payment methods;
• PRO Entreprise Sociale Privée, in Geneva, for order preparation;
• Swiss Post and, where applicable, other carriers, for parcel delivery and shipment tracking;
• Google, in particular for certain analytics, advertising, maps, video, security or font services;
• Meta, for measuring and delivering our ads (Meta Pixel) and for certain Facebook, Instagram and WhatsApp features.

Each provider processes data in accordance with its own applicable terms and privacy policies. We only share the data needed to provide the services concerned.

13. PAYMENTS

When you pay online, the data needed to process the payment is sent to the payment provider concerned. We do not have access to your full card details: they are processed by the payment provider in accordance with its own security and privacy rules.

If you use Shop Pay, Apple Pay or Google Pay, your payment and delivery data may be stored by the provider concerned in your account with that service, under its own terms.

14. DATA RETENTION

We keep personal data only for as long as necessary for the purposes for which it was collected, subject to legal retention obligations (in particular accounting and tax obligations, in principle 10 years for accounting records in Switzerland).

The retention period may depend in particular on the duration of our relationship with you, the nature of your request, the processing of your order, the need to prevent or establish abuse or disputes, and your consent where it is the basis for processing.

Cookies also have variable retention periods depending on their function and provider.

15. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

Subject to the conditions and limitations provided for by applicable law, you have in particular the following rights:

• the right to access your personal data;
• the right to request the correction of inaccurate or incomplete data;
• the right to request the deletion of your data where the legal conditions are met;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to withdraw your consent where processing is based on it;
• the right to receive or port your data where the applicable conditions are met;
• the right to know the main purposes and methods of the processing concerning you.

These rights may be subject to conditions and exceptions provided for by applicable law, in particular where the retention of certain data is required by law or necessary to establish, exercise or defend legal claims.

16. ACCESS OR DELETION REQUESTS

You can ask us for a copy of the personal data we hold about you, and for its correction or deletion, subject to legal obligations that may require us to keep certain information.

To exercise your rights, contact us at: admin@espressocafe.ch

We may need to verify your identity before acting on a request concerning personal data.

17. DATA SECURITY

We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Data is hosted and processed on secure platforms operated by our technical service providers. People authorised to access personal data are bound by confidentiality.

As no method of electronic transmission or storage can guarantee absolute security, we cannot guarantee total data security.

18. DATA BREACH PROCEDURE

In the event of a personal data breach likely to present a risk to the persons concerned, we will take appropriate measures in accordance with applicable law, in particular: analysing and limiting the breach, securing the systems concerned, preserving the evidence needed for the investigation, informing the persons concerned and notifying the competent authority where required by law, and implementing corrective measures.

19. AUTOMATED MARKETING AND PROFILING

We may use automated marketing tools, in particular to send the newsletter, solely for the purposes described in this policy. The newsletter is only sent to people who have asked to receive it.

We do not use personal data for profiling that produces legal or similarly significant effects for the persons concerned. Where marketing or tracking cookies are used, they are subject to the consent rules described in this policy.

20. INTERNATIONAL DATA TRANSFERS

Some of our service providers process data outside Switzerland or the European Economic Area. This is the case in particular for Shopify (Canada, Ireland and the United States), Google, Apple and Meta (in particular in the United States).

These transfers are made in accordance with the FADP and, where applicable, the GDPR: to countries recognised as providing an adequate level of protection (for example under the Swiss-U.S. Data Privacy Framework) or on the basis of appropriate safeguards, such as standard contractual clauses.

21. DATA FROM THIRD-PARTY SERVICES

Our website may receive or process certain information from third-party services when you use their features, for example when using embedded content, payment services, social networks, maps, videos or audience measurement tools. This processing is carried out in accordance with the features enabled and your consent choices where consent is required.

22. CHANGES TO THIS POLICY

We may change this policy to reflect changes to our website, services, providers or applicable regulations. The version published on this page is the version in force.

23. CONTACT AND SUPERVISORY AUTHORITY

For any question, request or comment about this privacy policy, the use of your personal data or cookies, you can contact us:

ESPRESSO CAFÉ SA
Rue Le-Corbusier 5
1208 Geneva
Switzerland

Email: admin@espressocafe.ch
Phone: +41 (0)22 347 42 03
Website: https://www.espressocafe.ch

If you believe that the processing of your data does not comply with applicable law, you can contact the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern (www.edoeb.admin.ch). Persons located in the European Economic Area may also contact the data protection authority of their country (in Liechtenstein: Datenschutzstelle Liechtenstein).

ESPRESSO ITALIANO® is a registered trademark of ESPRESSO CAFÉ SA. All rights reserved.