{"id":100251,"date":"2021-03-22T06:13:18","date_gmt":"2021-03-22T05:13:18","guid":{"rendered":"https:\/\/italianoespresso.ch\/?page_id=100251"},"modified":"2022-05-05T10:25:30","modified_gmt":"2022-05-05T08:25:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/espressocafe.ch\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1563876545665   hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1563876545671\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-2 vc_col-md-offset-0 vc_col-sm-offset-0 sm-display-block xs-display-block\"><div class=\"vc_column-inner vc_custom_1621923624294  hongo_responsive_1621923624296\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12 vc_col-lg-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-1 hongo-section-heading hongo_font_1621923727459\">Please find below the most frequently asked questions. We hope to be able to help you with an immediate answer to your question. If you don't find the answer, don't hesitate to contact us by email or phone.<\/div><div class=\"separator-style-2 vc_custom_1623929762642 separator-style2-1\"><\/div><div class=\"alt-font heading-style-6 heading-2 hongo-section-heading\"><span>THE PRODUCT<\/span><\/div><div id=\"accordion-style-4-1\" class=\"panel-group accordion-style-4 accordion-style-4-1\"><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-1\"><div class=\"panel-title alt-font\">HOW TO STORE YOUR GROUND OR BEAN COFFEE?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-1\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Thanks to the vacuum packaging, you can store your Espresso Italiano coffee closed for 18 months, without any loss of aroma. Once opened, it is recommended that the coffee beans or ground coffee be kept in a dark, cool place (e.g. refrigerator) and in an airtight container. Indeed, the aroma is lost very quickly in contact with oxygen.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-2\"><div class=\"panel-title alt-font\">WHAT IS THE DIFFERENCE BETWEEN PODS AND CAPSULES?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-2\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The main difference between coffee pods and capsules is that the coffee pod has a paper packaging while the coffee capsule has an aluminum or plastic packaging.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-3\"><div class=\"panel-title alt-font\">CAN I BUY CAPSULES FOR MY NESPRESSO MACHINE ?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-3\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Yes, Espresso Italiano offers four coffee blends for Nespresso machine lovers.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-4\"><div class=\"panel-title alt-font\">WITH WHICH NESPRESSO\u00ae MACHINES ARE THE CAPSULES COMPATIBLE?  <span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-4\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The capsules are compatible with Nespresso\u00ae production coffee machines for domestic use: Citiz, Lattissima, Pixie and Essenza<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-5\"><div class=\"panel-title alt-font\">WHAT IS THE SHELF LIFE OF THE CAPSULES?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-5\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Our capsules are hermetically sealed for optimal preservation of coffee aromas. We guarantee freshness of consumption up to 12 months after the production date. However, the consumption date is not an expiration date since coffee is not a perishable food. This one indicates the date recommended for the optimal result in cup.<\/p>\n<\/div><\/div><\/div><\/div>[vc_separator color=&#8221;white&#8221; border_width=&#8221;3&#8243;]<div class=\"separator-style-2 vc_custom_1623929768527 separator-style2-2\"><\/div><div class=\"alt-font heading-style-6 heading-3 hongo-section-heading\"><span>MY ACCOUNT<\/span><\/div><div id=\"accordion-style-4-2\" class=\"panel-group accordion-style-4 accordion-style-4-2\"><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-6\"><div class=\"panel-title alt-font\">HOW DO I CHANGE MY EMAIL ADDRESS?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-6\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>to change your e-mail address:<\/p>\n<p>Click on \"Please log in to your account\" and enter your credentials (your old email address and password).<br \/>\nThen click on the arrow next to your name and select \"My Personal Information\".<br \/>\nYou can then change your e-mail address and password.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-7\"><div class=\"panel-title alt-font\">FORGOTTEN PASSWORD, WHAT TO DO?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-7\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The password entered is not correct. To modify it, simply :<\/p>\n<p>Click on \"Forgot your password?<br \/>\nInsert the e-mail address used to place your orders.<br \/>\nYou will receive a message at the email address you provided asking you to click on a link to set a new password.<\/p>\n<\/div><\/div><\/div><\/div>[vc_separator color=&#8221;white&#8221; border_width=&#8221;3&#8243;]<div class=\"separator-style-2 vc_custom_1623929774937 separator-style2-3\"><\/div><div class=\"alt-font heading-style-6 heading-4 hongo-section-heading\"><span>MY ORDERS<\/span><\/div><div id=\"accordion-style-4-3\" class=\"panel-group accordion-style-4 accordion-style-4-3\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-8\"><div class=\"panel-title alt-font\">HOW TO ORDER VIA THE TWINT APP?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-8\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>Order the QR code via this link: tbc<br \/>\n-Scan the QR code and wait to be recognized.<br \/>\n-Insert the postal code (if the postal code is not recognized, place the order through a different sales channel)<br \/>\n-Ordering Espresso Italiano products<br \/>\n-Confirm and pay with TWINT<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-3\" href=\"#accordion-one-link-9\"><div class=\"panel-title alt-font\">HOW DO I CHANGE OR CANCEL MY ORDER?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-9\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>In order to meet our delivery deadlines, online orders are automatically processed by our system and immediately forwarded to our Logistics Center. If you wish to cancel or modify your order, we ask you to contact us as soon as possible by phone: +41 22 347 42 03<\/p>\n<\/div><\/div><\/div><\/div>[vc_separator color=&#8221;white&#8221; border_width=&#8221;3&#8243;]<div class=\"separator-style-2 vc_custom_1623929774937 separator-style2-4\"><\/div><div id=\"pattisserie\" class=\"alt-font heading-style-6 heading-5 hongo-section-heading\"><span>DELIVERY AREAS FOR PASTRY SHOPS<\/span><\/div><div id=\"accordion-style-4-4\" class=\"panel-group accordion-style-4 accordion-style-4-4\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-10\"><div class=\"panel-title alt-font\">Zone 1<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-10\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>Carouge (1227)<br \/>\nConches (1231)<br \/>\nCh\u00eanes-Bougeries (1224)<br \/>\nCh\u00eanes-Bourg (1225)<br \/>\nGeneva (1200-1209, 1211)<br \/>\nGrand-Lancy (1212)<br \/>\nPetit-Lancy\/Onex (1213)<br \/>\nThonex (1226)<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-11\"><div class=\"panel-title alt-font\">Zone 2<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-11\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Choulex (1244)<br \/>\nCollonge-Bellerive (1245)<br \/>\nCologny (1223)<br \/>\nGrand-Saconnex (1218)<br \/>\nJussy (1254)<br \/>\nMeinier (1252)<br \/>\nPlan-les-Ouates (1228)<br \/>\nPresinge (1243)<br \/>\nPuplinge (1241)<br \/>\nTroinex (1256)<br \/>\nVandoeuvres (1253)<br \/>\nVernier (1214, 1219, 1220)<br \/>\nVeyrier (1255)<br \/>\nV\u00e9senaz (1222)<br \/>\nVessy (1234)<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-12\"><div class=\"panel-title alt-font\">Your neighborhood is not yet listed?  <span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-12\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Contact us to arrange for delivery or click&amp;collect.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-2 sm-display-block xs-display-block\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1621875339943\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_single_image vc_align_center\">\n\t\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t\t<div class=\"vc_single_image-wrapper  \"><img loading=\"lazy\" decoding=\"async\" class=\"vc_single_image-img \" src=\"https:\/\/espressocafe.ch\/wp-content\/uploads\/2021\/05\/website_faq_icon_1-400x400.png\" width=\"400\" height=\"400\" alt=\"website_faq_icon_1\" title=\"website_faq_icon_1\" \/><\/div>\n\t\t\t<\/figure>\n\t\t\t\n\t\t<\/div>[vc_custom_heading text=&#8221;Il vero caf\u00e9 all&#8217;italiana&#8221; font_container=&#8221;tag:h2|font_size:50px|text_align:center&#8221; google_fonts=&#8221;font_family:Mr%20Dafoe%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1623758019778{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Please find below the most frequently asked questions. We hope to be able to help you with an immediate answer to your question. If you don't find the answer, don't hesitate to contact us by email or phone.THE PRODUCTHOW TO STORE YOUR GROUND OR BEAN COFFEE?Thanks to the vacuum packaging, you can store your Espresso Italiano coffee closed for 18 months, without any loss of aroma. Once opened, it is recommended that the coffee beans or ground coffee be kept in a dark, cool place (e.g. refrigerator) and in an airtight container. Indeed, the aroma is lost very quickly in contact with oxygen. WHAT IS THE DIFFERENCE BETWEEN PODS AND CAPSULES?The main difference between coffee pods and capsules is that the coffee pod has a paper packaging while the coffee capsule has an aluminum or plastic packaging. CAN I BUY CAPSULES FOR MY NESPRESSO MACHINE ?Yes, Espresso Italiano offers four coffee blends for Nespresso machine lovers. WITH WHICH NESPRESSO\u00ae MACHINES ARE THE CAPSULES COMPATIBLE? The capsules are compatible with Nespresso\u00ae production coffee machines for domestic use: Citiz, Lattissima, Pixie and Essenza WHAT IS THE SHELF LIFE OF THE CAPSULES?Our capsules are hermetically sealed for optimal preservation of coffee aromas. We...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-100251","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/pages\/100251"}],"collection":[{"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/comments?post=100251"}],"version-history":[{"count":0,"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/pages\/100251\/revisions"}],"wp:attachment":[{"href":"https:\/\/espressocafe.ch\/en\/wp-json\/wp\/v2\/media?parent=100251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}